Domestic Shipping Policy

 

Shipment processing time


All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.


If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.


Custom orders will take 3-4 weeks to process. Please be patient.

Shipping rates & delivery estimates


Shipping charges for your order will be calculated and displayed at checkout.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Damages

J & B. Hardwoods is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. We have insured all products shipped through the carriers.

Please save all packaging materials and damaged goods before filing a claim.

We currently do not ship outside the continental U.S.

Returns

Check our return policy for returns